Responsible Gaming
Gaming Should Be Entertainment
We are committed to promoting responsible gaming practices. Please remember that casino gaming should be viewed as entertainment only, not as a way to earn money or solve financial problems. The house always has a mathematical advantage, and you should never gamble with money you cannot afford to lose.
Age Verification
In the United Kingdom, you must be 18 years of age or older to participate in gambling activities. It is illegal for anyone under 18 to gamble. We take age verification seriously and reserve the right to request proof of age at any time. If you are under 18, please do not attempt to access gambling services.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be aware of the following warning signs:
- Chasing Losses: Trying to win back money you have lost by gambling more
- Hiding Gambling: Keeping your gambling secret from family, friends, or partners
- Loss of Control: Gambling longer or with more money than intended
- Neglecting Responsibilities: Missing work, school, or family commitments due to gambling
- Borrowing Money: Taking out loans or using credit to fund gambling
- Mood Swings: Becoming irritable or anxious when unable to gamble
- Escalating Stakes: Needing to bet more money to achieve the same excitement
- Failed Attempts to Quit: Repeated unsuccessful attempts to cut down or stop gambling
- Financial Problems: Experiencing debt, unpaid bills, or financial instability due to gambling
If you recognise any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools & Controls
We provide several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount of money you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a limit on the amount of money you are willing to lose
- Reality Checks: Enable reminders to take breaks and reflect on your gambling activity
- Session Time Limits: Set a maximum duration for your gaming sessions
- Self-Exclusion: Voluntarily exclude yourself from accessing gambling services for a set period (days, weeks, months, or years)
We strongly encourage you to use these tools if you feel your gambling habits are becoming problematic.
Support Organisations
If you or someone you know is struggling with problem gambling, professional help is available. Please contact one of the following organisations:
United Kingdom
GamCare - Free advice, support and counselling
Helpline: 0808 8020 133 (free and confidential)
GamStop - National Self-Exclusion Scheme
Helpline: 0800 197 8000
Germany
Bundeszentrale für gesundheitliche Aufklärung (BZgA) - Federal Centre for Health Education
Information and support for gambling-related issues in German
If You Need Help
If you believe you or someone close to you may have a problem with gambling, please do not hesitate to reach out. Seeking help is a sign of strength, not weakness. The organisations listed above offer free, confidential support and can provide guidance on treatment options.
Remember: It's never too late to seek help.